Terms and Conditions

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.

In these Terms and Conditions, a reference to the ABDC is to the Belly Dance Australia trading as Australian Belly Dance Convention ABN 50 413 528 723. A reference to the Venue is to the premises and/or venue to which a ticket relates.

COVIDSafe Settings

The ABDC adopts special terms when there are COVIDSafe Settings in place in Victoria. These special terms are informed by a safety-first approach so that events are COVID safe for all workers and audiences and mitigate risks of community transmission to the general public.

The COVIDSafe special terms are set out below (at clauses A to J) and operate to supplement the Terms and Conditions. If there is any inconsistency between the special terms and the other Terms and Conditions, the special terms apply to the extent of the inconsistency. All other Terms and Conditions continue in full force and effect.

House Rules and Other Conditions

A. There may be COVIDSafe ‘house rules’ applicable to your conduct at the Venue or event. We will communicate these to you at the time of ticket purchase. By purchasing your ticket, you are considered to have agreed to these ‘house rules’. You may be refused entry to the event or removed from the Venue if you do not comply with these house rules.

B. If the COVIDSafe Settings in Victoria change, there may be additional conditions applicable to your attendance at the Venue or event which are not known to the ABDC at the time you purchase your ticket. We will use all reasonable efforts to communicate such additional conditions to you prior to the event or your attendance at the Venue. If you are unable to meet these additional conditions or no longer wish to attend the Venue or event due to these additional conditions, we may be able to provide you with a ticket exchange, gift voucher or refund (Ticket Remedy).

When you must stay at home

B. You must stay at home and must not attend the Venue or the event if you are required to self-isolate or quarantine under applicable COVIDSafe settings and the event falls within the isolation/quarantine period.

C. You must communicate these requirements to members of your booking party which apply to them as well.

Ticket Remedy in relation to COVID-19

D. We are offering additional flexibility when COVIDSafe Settings are in place to encourage you and the members of your booking party to comply with any stay at home requirements.

E. You may be entitled to a Ticket Remedy if you or a member of your booking party falls into any of the following categories:

a. You or they are required to self-isolate or quarantine under applicable COVIDSafe settings and the event falls within the isolation/quarantine period.

b. You are unable to travel to attend the event due to border restrictions.

F. For a Ticket Remedy to be considered, you must notify us at least 2 hours prior to the commencement of the event by emailing tickets@bellydanceconvetion.com.au if you or a member of your booking party falls into any of the above categories. The following Ticket Remedy options may be available but can only be exercised by the original ticket purchaser.

a. Exchanges

You can exchange the ticket for a different session at the same event, subject to availability. For exchanges into a lower value ticket, we will refund you the difference in the ticket price. For exchanges into a higher value ticket, the difference is paid by the customer.

b. Refunds

Except where required by law, including the Australian Consumer Law set out in Schedule 2 of the Australian Competition & Consumer Act 2010 (ACL), we will only provide refunds in our absolute discretion. Any requests for a refund must be made by emailing tickets@bellydanceconvention.com.au at least 2 hours prior to the commencement of the event and only by the original ticket purchaser.

We reserve the right to require further information or documentation to substantiate which circumstances apply before issuing a refund. Please see our Privacy Policy for more information.

There may be instances where we issue you with a gift voucher for the value of the ticket, during the interim period whilst a refund request is being considered. If a refund is subsequently issued, the gift voucher will be cancelled and the refund will be made for the value of the ticket, minus any amount from the gift voucher which has been redeemed.

G. You will not be entitled to a Ticket Remedy if you or a member of your booking party falls into any of these categories:

a. You or they are well and do not wish to attend an event due to fears of exposure to COVID-19; or

b. You or they are unwell and do not attend an event (unless you or a member of you party are required to self-isolate or quarantine under mandatory COVIDSafe Settings); or

c. You or they are from a group at a higher risk of COVID-19; or

d. You or they do not comply with the ABDC’s  COVID safety protocols as outlined under Clause G; or

e. You or they do not comply with public health orders applicable to your attendance at the event. For example, you do not wear a mask as required under public health orders (if applicable); or

f. You or they attend an event and subsequently leave part way through due to feeling unwell.

COVID-19 safety when you attend our Venues and events

H. When you attend our Venues and events, you and each member of your booking party must comply with any COVID-19 safety protocols or requirements notified to you by the ABDC (including by way of signage at the Venue or by way of line markings on the floor). This includes complying with:

a. Hand hygiene requirements and the requirement to wear a face mask;

b. Physical distancing requirements (including physical spacing requirements while queuing);

c. Person limits for particular spaces and areas; or

d. Person density requirements.

You acknowledge that anyone not adhering to these requirements may be in breach of directions issued by the Chief Health Officer for which penalties may apply.

The most up to date COVID-19 Safety protocols can be found on our website. Please check these on the day before arriving at the Venue.

I. Without limitation to clause 10 of the Terms and Conditions, you and your booking party may be refused entry or required to leave the Venue or event if you or they:

a. refuse to comply with any COVID-19 safety protocols or requirements notified to you by the ABDC;

b. refuse to comply with any reasonable health and safety directions given by Venue staff;

c. are required to be in self-isolation or quarantine under applicable COVIDSafe settings.

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the ACL).

J. We strongly recommend you and each member of your booking party make a reasonable assessment of your health status before attending our Venue or the event. To avoid doubt, unless required by law you will not be entitled to a refund if you or a member of your booking party attends our Venue or event despite you testing positive or exhibiting COVID-19 symptoms and if you or they are then refused entry or asked to leave the Venue or event.

1. Application of Terms and Conditions

1.1 By purchasing a ticket or other product (including car parking and merchandise) through the ABDC  (including from the Venue, online or over the phone) or through an authorised sales channel, you agree to comply with the Terms and Conditions.

1.2 Tickets are sold or issued by the ABDC in its own right.

1.3 The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry can be found here on our website or you can ask a ABDC representative for a copy.

1.4 Without limiting clause 3.7 below, these Terms and Conditions continue to apply even if a ticket is provided to a third party by any means and any subsequent holder of a ticket will be bound by these Terms and Conditions.

1.5 These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can obtain a copy of the LPA Ticketing Code of Practice at liveperformance.com.au.

2. Amendments to terms and conditions

2.1 The ABDC  may update, replace or vary these Terms and Conditions at any time, including for specific events. Changes will be made effective by posting them on the ABDC’s website.

2.2 By making a purchase through the ABDC or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.

3. Purchase of Tickets

3.1 Tickets are valid only when purchased through the ABDC or from an authorised sales channel. ABDC reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.

3.2 In the case of an Event cancellation, a refund will be provided to the original ticket purchaser. If you have purchased a ticket from an unauthorised seller, you have no refund right from the ABDC and may be at risk of no refund from that unauthorised seller.

3.3 Where the ABDC has reasonable grounds to believe that you or a person associated with you is seeking to purchase tickets (or has previously purchased tickets) for the purpose of reselling those tickets at a premium to face value, the ABDC reserves the right to block that person from purchasing further tickets, including blocking the web login or credit card/s associated with that person from transacting on the ABDC website.

3.4 In the interests of maintaining fair access to tickets, the ABDC may place limits on the number of tickets that you can purchase. The ABDC reserves the right to cancel and not refund any purchase exceeding those limits.

3.5 Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of the ABDC. The ABDC may cancel tickets or refuse to accept orders which it believes are in breach of this condition or may be dealt with in breach of this condition and the bearer of the ticket may be refused admission to the ticketed event.

4. Digital Tickets

4.1 Tickets may be issued to you in digital format, including in print at home format.

4.2 Each valid digital ticket has a unique identifier. This unique identifier allows one entry only so please ensure that each individual attending the event has their own digital ticket. Do not give a copy of your digital ticket to anyone and do not buy a digital ticket except from the ABDC or one of our authorised sales channels.

4.3 If there are multiple copies of a digital ticket, only the first copy to be scanned on arrival at the event will allow the ticketholder entry. Additional copies subsequently scanned will result in our system displaying the message ‘Second Entry’ (or similar) and subject to verification, entry may be denied.

4.4 Do not buy digital tickets from unauthorised sellers. If an unauthorised seller has printed multiple copies of a single ticket you may be refused entry.

5. Pricing and Payment

5.1 All prices are quoted in Australian dollars and are inclusive of GST (where applicable). Where GST applies, your ticket is a tax invoice.

5.2 Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.

5.3 Prices are subject to change without notice.

5.4 Service fees and charges may apply to each purchase and you will be notified of the applicable fee and/or charges prior to purchase.

5.5 You warrant that you have the authority to make payment for your purchase and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to make the purchase.

5.6 If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on the ABDC’s website or otherwise communicated to you or human error or technical malfunction), the ABDC may cancel the order or the purchase and refund you the amount paid. Where the purchase was a ticket, the ABDC may offer you a replacement ticket to you at the correct price.

6. Delivery and Collection of Tickets

6.1 If you purchase tickets online or by phone, you will be given a confirmation number to confirm your purchase. If you do not receive a confirmation number or are otherwise concerned that your purchase was not successful, you must contact us for confirmation of your purchase. The ABDC takes no responsibility for incomplete purchases including where you have not received a confirmation number but have made no attempt to confirm the order.

6.2 Delivery of tickets will only be made upon receipt of full payment.

6.3 The ABDC at its discretion reserves the right to not issue purchased and/or reissued tickets until one hour prior to the performance advertised starting time.

7. Lost or Stolen Tickets

7.1 Where tickets are lost, stolen, misplaced or damaged, the ABDC may charge an administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.

8. Conditions of Entry

8.1 Attendance at a Venue or an event and the right of admission is reserved by the ABDC, the Venue and/or the presenter (as applicable).

8.2 By attending an event, you agree to the Venue’s conditions of entry.

8.3 You may be refused entry or required to leave the Venue or event for any valid reason, including:

(a) Where you cannot produce a ticket for the event.

(b) Where you produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions.

(c) Where you produce a ticket that is identified by the ABDC as having been sold by an unauthorised seller.

(d) Where you refuse to remain in the area or seat designated on your ticket.

(e) Where you have in your possession and/or refuse to surrender to the ABDC’s staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue.

(f) Where you refuse to undergo a physical search or a search of your possessions.

(g) Where you behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other people, including as a result of intoxication.

(h) Where you behave in a manner that unreasonably interferes with other people’s enjoyment of the event, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.

(i) Where you are unwell or intoxicated.

(j) Where the ABDC considers that there may be a health and safety risk to yourself or to others in your attendance at the Venue or the event, including as a result of illness, personal hygiene, your support needs or other relevant factors. Where you have support needs to attend the Venue or the event, we encourage you to contact us in advance of the event, so we can discuss these with you.

(k) Where you otherwise breach these Terms and Conditions or fail to follow the reasonable directions of ABDC staff.

8.4 In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

9. Event Changes and Information

9.1 Particulars of an event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Wherever possible, the ABDC will advise consumers of event changes prior to the commencement of the performance, or at the event where prior notice is not possible.

9.2 Advertising for events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.

9.4 For some sessions, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by , waving or dancing. 

9.5 Once an session has commenced, admittance or re-admittance to the Venue will usually be during a suitable break in the Event and may be to a different seating location. For some events, admittance or re-admittance may not be possible.

9.6 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).

10. Exchanges and Refunds – Ticketed Events

02.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

10.2 Provided that you purchased your ticket through the ABDC or from an authorised sales channel, you will be entitled to a refund where:

(a) The event is cancelled. (Note that where an event is rescheduled, reasonable endeavours will be made to ensure that you are offered seating in a similar location at the rescheduled event. If the event is not rescheduled, you will receive a full refund of the Ticket price and other Ticket charges.)

(b) The event is rescheduled and you cannot or do not wish to attend the rescheduled event.

(c) The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation.

(d) An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, the ABDC may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.)

10.3 In the case of event reschedules and relocations, we will advise you of the cut-off date for requesting a refund. The cut-off date will be at least 4 weeks from the date we advise you of the change unless the date of the new event is less than 8 weeks away, in which case you must apply for a refund prior to the mid-point between the announcement and the event. For example, if the new event is six (6) weeks away, you will have three (3) weeks in which to request a refund. You will not be entitled to a refund if your request is made after the cut-off date.

10.4 You will not be entitled to a refund or exchange in the following circumstances:

(a) Your ticket was free or complimentary.

(b) You did not enjoy the event or were dissatisfied with the performance at the event.

(c) You are unable to attend for reasons outside the ABDC’s control including but not limited to; illness; illness of any person accompanying you to the event, or other person for whom you need to care; transport failure or delay; or where you choose not to attend the event.

(d) You arrive late to an event and are refused entry on the grounds that latecomers will not be admitted, or you are delayed admission or readmission until a suitable break in the performance.

(e) You have been refused entry to or evicted from the event or Venue.

(f) A performance has been made by an understudy in the place of a main performer, provided that you have been made aware of the use of an understudy at the Event.

(g) An opening or support act is cancelled or replaced or if the acts appearing at a festival change, provided that you are made aware of the cancellation, replacement or change at the event.

(h) The advertised ticket price is changed in response to varying levels of consumer demand.

(i) Additional seats or additional dates are released for presentation of the event.

(j) Tickets for a general admission event are lost or stolen.

10.5 Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.

10.6 Refunds will be processed using the original method of payment. 

10.7 Refunds may not necessarily be available at the time the refund is requested.

10.8 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Refunds will not include costs imposed by external suppliers that you were not obliged to incur but chose to incur, such as registered or express post fees, courier charges or insurance. Where tickets to multiple events are purchased in a single order, the ABDC will not refund the service charge.

10.9 Unless required by law, the ABDC will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.

11. Children and Minors

11.1 Children who have not yet turned two years old will generally be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event.

11.2 Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue.

11.3 Children under 18 years of age must be accompanied by an adult at all times. Proof of age may be required by the Venue.

12. Merchandise and other products

12.1 Merchandise and other products (including food and beverage products) will not be refunded or exchanged except as required by law (including the Australian Consumer Law).

13. Voluntary Assumption of Risk

13.1 You enter the Venue at your own risk.

13.2 You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.

13.3 By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of the ABDC or a presenter.

14. Limitation of Liability

14.1 To the extent permitted by law (including the Australian Consumer Law), the ABDC is not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event.

14.2 Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the ABDC is limited to the minimum permitted by law.

15. Complaints and Feedback

15.1 Consumers are encouraged to provide feedback on the services provided by the ABDC. For information on how to provide feedback to the ABDC, visit bellydanceconvention.com.au/contact